We translated that standard of rigor into a clear, accessible, and secure digital platform so institutional users can find what they need quickly and with confidence.
FHN Financial is a U.S. institutional investment firm serving banks, corporations, and public entities.
Project Highlights
- Custom coded Squidex build with structured content and fast, reliable delivery across devices.
- Information architecture overhaul with role-based, task-based navigation that mirrors institutional journeys and reduces steps to core resources.
- Design system with reusable components, patterns, and typography rules for consistent reading and scannability.
- Conversion paths using persistent, unobtrusive CTAs for inquiries and other high-intent requests.
- On-page SEO with semantic markup, an internal link spine, and GA4 and Search Console wiring.
- Accessibility and performance tuned with WCAG-aligned color and type, keyboard navigation, and LCP budgets to protect speed.
- Content governance using Squidex models, permissions, and editor guides so publishing is structured and predictable.
- Security posture with strong encryption, hardened headers, monitored updates, and regular backups.
- Launch and stabilization including full QA, analytics verification, and a focused post-launch support window.
Challenges
Legacy navigation and content sprawl made it hard for different institutional audiences to locate products, research, and compliance information. Page speed and accessibility were inconsistent, and publishing often required developer help. The mandate was to simplify journeys, meet accessibility expectations, improve performance, and give editors a clear, governed process.
Approach
We mapped the main tasks institutional users come to the site to complete, restructured the sitemap around task flows, and built a lean component library. Content was modeled in Squidex for reuse and control. We implemented semantic search basics, set performance budgets, applied accessibility patterns, and instrumented analytics for ongoing measurement. Security hardening and documentation closed the loop.
Outcomes
The new platform delivers faster pages, clearer routes to institutional materials, stronger accessibility, and a governed CMS editors can trust.
- Navigation efficiency up +42%
- Accessibility compliance achieved WCAG AA across all pages
- Page load time reduced to 1.8 s mobile (p75 LCP)
- Average session duration up +27%
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