Xbox’s New AI Tool Helps Gamers Fix Issues Faster
Xbox has released a new AI-powered Support Virtual Agent aimed at helping players troubleshoot issues with their consoles and games. Available initially to a limited group of users in the Xbox Insider program, this tool enables players to seek immediate support for common issues, potentially reducing the time spent waiting for customer service responses. By accessing the “Contact us” page on the Xbox support website, users can ask questions through text or voice. The system pulls information directly from the Xbox support database to quickly provide solutions tailored to the user's queries. For now, the feature is accessible only to U.S.-based Xbox Insiders with English language settings, though Microsoft may expand availability in the future.
This AI-driven support initiative is part of Microsoft’s ongoing efforts to enhance the gaming experience on Xbox. The Virtual Agent allows players to address issues independently, helping resolve common problems like connectivity and account management without lengthy support calls. Microsoft has historically used the Insider program to refine new features before a wider rollout, gathering feedback to improve user experience. If successful, the Virtual Agent could soon become a standard part of Xbox support, adding a layer of efficiency and convenience for gamers globally.
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